Garden City Realty

Garden City Realty Rental Policies & Guidelines

Reservations Linens Maintenance and Property Access
Capacity of Accommodations Cleaning Policy Construction
Termination of Occupancy Check-Out Maid Service Property For Sale
Check-In/Check-Out Time Amenities Golf Carts
Payment Parking Lost and Found
Taxes and Additional fees Damage and Liability Preservation of Natural Resources
Travel Insurance Pest Control Pets
Accommodation Substitutions Restrictions

If renting Surfmaster unit please check-in at our on-site office, Unit 104.

All other Guests can check-in/pick-up keys at our main office at 608 Atlantic Avenue

Reservations

Weekly reservations run Saturday to Saturday.

Winter Rentals: Monthly condominium rates starting at $875 per month and require a minimum 30 day stay.

Tentative Reservations: While on vacation, guests may want to take advantage of planning ahead for the following year. At Garden City Realty owners have top booking priority, followed by the guest presently occupying the property. If a guest has not made a tentative reservation by check-out time, the property is then reserved on a first-come, first-serve basis. To make a tentative reservation, visit or call the office Monday through Friday. A $50.00 deposit is required and will hold the reservation until December 15. Full details are available in the Garden City Realty reservations lobby. Deposits are not refundable.


Capacity of Accommodations

Occupancy is limited to guest capacity as indicated within this website. Garden City Realty strictly enforces this standard. Occupancy must not exceed the sleep capacity as stated in the unit description. Exception: Infant/Toddler and prearrangements.


Termination of Occupancy

Garden City Realty reserves the right to terminate occupancy without refund for activity deemed detrimental to the unit, the facility or is in violation of Garden City Realty's rules and regulations.


Check-In/Check-Out Time

Check-In is After 3 p.m.: Provided the property has been cleaned and inspected, guests staying at Surfmaster must pick up keys at the on-site office, unit 104. Access to the property is guaranteed only after it has been cleaned and inspected by an authorized Garden City Realty employee. Inspectors and/or cleaners are not authorized to grant check-in permission to guests.

Age Restrictions: Unless prior arrangements are made with Garden City Realty, only the guest whose name is on the reservation paperwork can pick up a key. Garden City Realty reserves the right to refuse a key to anyone younger than 25 years of age.

Check-Out is Before 10 a.m.: No late check-outs. Prompt check-ins rely on timely check-outs. Return all keys to the Garden City Realty rental office. Guests who do not depart before 10 a.m. are subject to a $100.00/hour late departure fee.


Payment

Deposit Policy: A deposit of one-half the base rent is due at time of booking, Mastercard or Visa only. The remaining balance is due 30 days prior to arrival. If payment is not received in full by that date, the remaining balance will be automatically charged to the credit card used for the deposit.

Deposits and rents are placed into an insured, interest-bearing escrow account to the credit of Garden City Realty, Inc.

Cancellations: Reservations cancelled more than 30 days prior to arrival date will receive a refund equal to 80 percent of the reservation deposit; only after the reserved property has been re-rented for the full amount of the original reservation. Reservations cancelled within 30 days of arrival forfeit all refunds, unless the property is re-rented for the full amount of the original reservation. Refunds for cancellations are issued within 7-14 days of the property rebooking.

Personal Checks: Garden City Realty only accepts personal checks received 30 days prior to arrival date. Cash, certified funds, travelers check, Mastercard, Visa, and Discover are also accepted.


Taxes and Additional fees

All reservations are subject to South Carolina Sales and Accommodation Taxes.

Reservation Fee: A fee of $25.00 applies to all reservations.

Lodging Fee: A fee of $1.00 per night’s stay applies to all reservations.

Damage Waiver Fee: A non-refundable fee applies to all reservations, $35.00 condominiums and $50.00 homes. Registered guests, and all family/group members staying at the same property, who have paid the Damage Waiver Fee are exempt from expenses up to $1000.00 for properly reported unintentional damages to the vacation rental property and/or its contents.


Travel Insurance

Garden City Realty offers Red Sky Travel Insurance to guests. When a vacation is interrupted as a result of injury, sickness, death, mandatory evacuations or certain other perils beyond control, this program will cover non-refundable payments and other identified costs. For a description of coverage, please select the attached document Sun Trip Travel Insurance_Description of Coverage.pdf. For more information about Red Sky Travel Insurance please visit http://suntrippreserver.com/.

If you need to file a claim, please complete the Trip Delay Claim form at: http://www.trippreserver.com/file-claim.html.

To return claims:

By Mail to Claims Department:  Red Sky Claims, C/O Arch Insurance Company | 8601 LaSalle Road, Suite 102, Towson, MD 21286
By Fax: (443) 279-2901 | By E-mail: RedSky@ArchInsurance.com
For Assistance Contact Red Sky Travel Insurance Toll-Free: (866) 889-7409

*IMPORTANT MESSAGE TO GUESTS WHO PURCHASED TRAVEL INSURANCE. Please read the attached document Important Travel Insurance Notification_5.1.13.pdf


Accommodation Substitutions

Reservations are non-transferrable; guests may not change accommodations after booking or upon arrival. If a property owner elects to remove a property from the Vacation Property Management program, Garden City Realty will provide comparable accommodations or offer a full refund.


Linens

Linens are NOT furnished with most rental properties. To order linens, please contact Garden City Realty a minimum of two weeks prior to scheduled arrival date. A $25.00 fee will be added to orders placed within 14 days of arrival. Cancellations or changes to linen orders less than 48 hours prior to arrival date will NOT be refunded.

Linen orders are delivered to and picked up from the rental property. Linen packages include; sheets, pillowcases, towels and washcloths. Minimum order of $30.00, plus applicable sales tax.


Cleaning Policy

Cleaning supplies are not provided. Upon departure, Garden City Realty requests guests empty the refrigerator, remove all trash and load/start the dishwasher.


Check-Out Maid Service

Check-out maid service is included with all vacation rentals.


Amenities

Garden City Realty does not assure the efficiency of swimming pools, hot tubs, heating/cooling units (HVAC), plumbing and/or other appliances/electronics within a property. Garden City Realty does guarantee timely repairs to these items once a service call is properly submitted. Refunds are not provided for the failure of these items to function properly.

Condominium amenities such as swimming pool and elevator maintenance are strictly maintained by each complex and/or its Home Owner Associations (HOA). Garden City Realty is not responsible for the upkeep and/or maintenance of amenities such as elevators, swimming pools and/or common areas managed by the association. Should a problem occur, please contact Garden City Realty and a representative will notify the appropriate property management company.


Parking

Condominium parking is limited. If bringing multiple vehicles please verify it is permissible within the rented condo complex. Trailers and golf carts are not permitted in condominium parking lots. Parking lots are maintained by each complex and/or its Home Owner Associations (HOA). Parking passes are issued in accordance with the rules and regulations set by each HOA. Garden City Realty is not responsible for parking rules, vehicular towing or parking tickets. Should a problem occur, please contact Garden City Realty and a representative will notify the appropriate property management company.

Beach home parking may be restricted due to the physical limitations of the property. Campers and motor homes are not permitted on the premises of any property. Some properties are located in communities which may restrict motorcycles, trailers or golf carts on premise. If this is of concern, please verify when booking your reservation.


Damage and Liability

Aside from common wear and tear to the property and/or its contents, compensation for damages that occur as a result of willful neglect, intentional abuse or violate Garden City Realty’s “Families Only” policy, as outlined in the rental agreement, are the responsibility of the occupying guests. Provisions for reported accidental damages are made possible within the Damage Waiver Fee.

Do not move or rearrange the furniture. Home furnishings are provided by the owners. In the event that any furniture is damaged due to being moved the renter will accept full financial responsibility. Moving furniture could result in a loss of damage deposit.


Pest Control

The South Carolina coast is indigenous to many pests and insects including the Palmetto Bug or American Cockroach. All properties on our rental program are treated on a regular basis; however they can enter the property during your stay if you’re not careful.

As tempting as it can be to open the doors to allow in the ocean breeze, Garden City Realty suggests keeping all doors and windows closed. Below are a few additional suggestions we have during your stay:


Pets

Garden City Realty has a limited number of properties that are dog-friendly. Before booking a reservation verify if the property permits pets. Renter must disclose dog breed, weight, size, and age at time of reservation. Dog must be at least 16 months old, on routine flea treatment, and renter must provide an up-to-date rabies vaccination record. Dog must be crated when left alone in property.

Limit two dogs per dog-friendly property only, unless otherwise specified.  Garden City Realty enforces a 70-pound maximum weight limit when bringing one dog, and a 50-pound maximum weight limit per each dog when bringing two.

Failure to abide by the above guidelines will result in the dog being removed from the property and boarded at the expense of the pet owner for the remainder of the reservation. Proof of such boarding will be required by Garden City Realty.


Restrictions

Families Only: The vacation properties are designed for family-use only. Garden City Realty does not rent to house parties. Garden City Realty strictly enforces this policy. Garden City Realty considers a house party to be, but not limited to, chaperoned or un-chaperoned church, college, high school or similar groups of young adults, whether or not they are related. Any misrepresentation on the part of the renter shall render the rental contract null and void. All monies will be forfeited by the renter. If you have questions, please contact the management prior to making your reservation.

Subleasing: This agreement may not be re-assigned or subleased to another individual/party without prior consent by Garden City Realty.

Charcoal Grills: Charcoal grilling is absolutely prohibited from porches and/or balconies. Use only designated safe grilling areas.

Non-Smoking Condos and Homes: Garden City Realty advertises its properties as non-smoking and smoking, and does its best to maintain the integrity of its non-smoking condos and homes to honor the requests of each property owner. However, Garden City Realty cannot prevent a guest from disregarding the non-smoking policy. To help Garden City Realty follow-up on policy abuse please report any smoke odors. Once reported, Garden City Realty will do its best to eliminate the odor.

Inlet Harbour strictly prohibits motorcycles, fireworks and golf carts.

Long-Distance Telephone Calls: All long-distance calls made from the property are the responsibility of the occupying guests.


Maintenance and Property Access

Entry: During reasonable hours it is occasionally necessary for a Garden City Realty employee to enter a vacation property for any purpose connected to the repair, care or management of a property.

Repairs: Garden City Realty does not guarantee the efficiency of swimming pools, hot tubs, internet service, heating/cooling units (HVAC), plumbing and/or other appliances/electronics within a property.

Owner’s Closet: Any locked closet is reserved for the storage of the property owner’s private property. These areas are absolutely not included in any rental.

Lock-Out Charge: A $50.00 service charge applies to guests locked-out of a property and requiring assistance after business hours.


Construction

New construction and renovations are a common occurrence at the beach. Unfortunately Garden City Realty cannot predict the location of all construction activity and is therefore unable to inform guests during the reservation process. When renting a property near a construction zone, please be patient. Refunds and/or transfers to a different property will not be granted.


Property For Sale

In the event the property you are renting is for sale, we may contact you to schedule a showing during your stay. Garden City Realty will make every effort to schedule the showing at a time convenient for you; however we do allow our guests the right to decline.


Golf Carts

Golf Carts are not included in any of Garden City Realty’s rental properties. Please contact the office for area rental companies.


Lost and Found

Garden City Realty is not responsible for personal items left behind. Items not claimed within 30 days will be given to a local charity. Upon request Garden City Realty will send recovered items via local mailing service for Cash on Delivery plus a $20.00 service charge.


Preservation of Natural Resources

The energy and natural resources saved today belong to you, now and tomorrow. Please turn off all lights, heat, air conditioning, televisions and turn off all water faucets when not in use. Garden City Realty is a proud community leader in the effort to conserve energy and our natural resources.