Current Job Openings

Mission/Core Values:

OUR MISSION:

To provide hospitality and service that makes the Grand Strand home

CORE VALUES:

We will make bold moves.

We will have a bias to action.

We will pursue excellence in the ordinary.

We will develop an ownership mentality.

We will focus first on what matters most.

Objective:

To secure reservations for our homeowners through knowledge and expertise of our community and company inventory while providing stellar customer service to the individuals they encounter.

Overview:

The primary function of the Guest Services Vacation Specialist/Reservationist is to assist guests with locating a vacation rental property to meet their requested needs, preferred amenities, and budget. This requires a willingness to learn and retain knowledge about the homes and condos we represent, along with the Garden City Beach and Surfside Beach areas. A day in the life of a reservationist is always different.

This is a multi-faceted position which requires the ability to communicate effectively through verbal or written correspondence, book reservations, recommend fun activities/events in the area and share the “Garden City Realty difference” with our guests, homeowners, vendors and staff. The “Garden City Realty difference” is defined as having our employee’s show care and concern while being aware of their own contribution to the company as a whole and being ready to step in to assist anyone with given directions.

The Guest Services department works closely with the other departments: Owner Services, Maintenance, Housekeeping, Laundry, and Accounting, to deliver an exceptional vacation. Our goal for you is to become a valued Team Member who is capable of performing the essential functions and responsibilities below, with the potential opportunity to cross-train in other departments after a qualifying period of time at Garden City Realty. 

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions - but is meant to give specific examples of the scope of work. Work assignments may change at any time, with or without notice. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Proficiency in the use of Escapia for creating and making changes to daily, weekly and monthly reservations.
• Knowledge of all applicable reservation guidelines and restrictions. 
• Excellent Customer Service skills when dealing with guests, homeowners and vendors.
• Provide outstanding communication skills, both written and verbal. This position requires a large portion of your day to be spent communicating on the phone or through email.
• A desire to learn and be knowledgeable about our homes and condos. This includes being able to apply the features and amenities of the individual property to guest requests. 
• Providing a confident and competent Front Desk experience to those we encounter. This includes the check in/out experience, answering questions and providing keys to vendors/potential guests.
• Perform administrative tasks such as: retrieve and sort mail, file paperwork, send communication throughout the reservation process, assemble check in packets for incoming arrivals, direct vendors, prepare the office for opening and closing, etc. Maintain a clean and orderly office environment.
• Assist in the day-to-day operations of the Guest Services Department. This may include updating the key log for vendors, finding alternate accommodations should the guests original property become unavailable, participating in the task/s assigned to you, etc.
• Collection and processing of payments through credit cards, checks or cash and preparing the appropriate deposit. 
• Ensure the key pegboard in the office stays organized and we have multiple keys for each property. Order more keys from maintenance when needed.
• Be familiar with the functions performed by other departments (Housekeeping, Maintenance, Laundry, Owner Services and Accounting); and be able to assist and communicate both guest and owner requests or issues in an accurate, timely, effective manner.

Promote company initiatives and maximize profits through quality customer service, follow up, and teamwork. Meet/exceed individual and team sales goals while building relationships with families to develop leads into repeat guests.

Preferred Qualifications / Competencies:

Attitude and Initiative… It is essential to present a friendly, helpful, and ‘can-do’ attitude to everyone: teammates, owners, guests, visitors, vendors, etc. The ideal candidate shows initiative, acumen and foresight to see what needs to be done and complete it.

Excellent Communication & Diplomatic Skills… The ability to communicate concisely, effectively and professionally regarding reservations, guest or property owner’s problems or concerns and solutions to guest issues.

Front Desk Procedures… A strong background in providing the highest possible standard of Customer Service for guests and homeowners, while following the best practices for guest check-in and check-out procedures. 

Escapia...Knowledgeable and proficient in the use of Escapia for daily, weekly and monthly reservations, along with following all reservation guidelines.

Departmental Knowledge… An overall understanding of the vital functions performed by supporting departments: Owner Services, Housekeeping, Maintenance, Laundry, Accounting, Marketing and Human Resources. The ideal candidate will also maintain professional, working relationships both within the department and the company. 

Position Type and Expected Hours of Work:

This is a full time position. The successful applicant must be available to work Saturdays, as well as full weekends during the peak season (May through September). Personal time off must be scheduled outside of this time period. 

Education and Experience:

Two years of education and/or 1+ years of related experience and/or training, or the equivalent combination of education and experience in a similar customer service/vacation rentals atmosphere. 

Click here to Apply

Summary / Objective:

The primary function of the Housekeeper is to clean vacation rental properties efficiently and to a high standard of excellence.

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to give specific examples of the scope of work.  Work assignments may change at any time with or without notice.

• Maintain a high level of accuracy and attention to detail. 

• Clean properties to Garden City Services’ highly set standards, wait for the property to be inspected and make any necessary corrections.

• Keep notes on the properties and advise the assigned Supervisor or Housekeeping Inspector of any items missing, damaged, or anything in the property that is in need of maintenance or repair.

• Housekeepers are required to bring certain cleaning tools to perform their duties. Basic cleaning chemicals will be provided.

Preferred Qualifications / Competencies:

• Must have an up-to-date driver’s license, a reliable vehicle to use while working, and a dependable cell phone. 

• Must be able to perform the physical aspects of the housekeeper position. 

• Must have the ability to listen and communicate in a professional and respectful manner with supervisors, guests, and co-workers.

• High school diploma or equivalent with one+ years of related housekeeping experience.

Location: 2571 Highway 17 South, Murrells Inlet, SC 29576

Industry: Housekeeping

Hours: Part-time Seasonal, 20+ hours per week

Salary: USD Hourly/Commensurate with qualifications and experience

 Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Click here to Apply

Summary / Objective:

The primary function of the Housekeeping Inspector is two-fold and will depend upon the season as well as upon the day of the week.  Following the direction of the Housekeeping Supervisor, inspection duties will include ensuring properties serviced by Housekeepers have been cleaned to the high standard expected, delivering items to guests, evaluating properties; and at other times duties will include property cleaning, sometimes working with a team.

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to give specific examples of the scope of work.  Work assignments may change at any time with or without notice. 

• The ability to report to work on time, to follow the dress code, to have a dependable cell phone, and to follow the directions given by the Housekeeping Supervisor.

• Will perform a detailed inspection of properties cleaned by Housekeepers and owners.  Will perform detailed inspections of empty properties. Will perform detailed pre-arrival inspections for monthly, weekly, and nightly guest and property owner reservations.

• Will clean properties by following specific pre-set guidelines when directed by the Housekeeping Supervisor.

• Report damages, needed repairs, and maintenance items to Housekeeping Supervisor.

• Neatly complete written reports. 

Preferred Qualifications / Competencies:

• Must have an up-to-date driver’s license, a reliable vehicle to use while working, and a dependable cell phone.

• Must be self-motivated and have an eye for detail.

• Must be able to perform accurately all aspects of the Housekeeping Inspector position.

• Must have the ability to listen and communicate professionally and respectfully with supervisors, guests, and co-workers.

• One+ years of related experience and/or training, or an equivalent combination of education and experience in a similar position is a plus. 

Location: 2571 Highway 17 South, Murrells Inlet, SC 29576

Industry: Housekeeping

Hours: Part-time Seasonal, 20+ hours per week

Salary: USD Hourly/Commensurate with qualifications and experience

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Click here to Apply

Summary / Objective:

We looking for an experienced technician to join our maintenance team. Our job is to keep our rental properties in the best condition possible and to respond to guests' and owners' maintenance concerns by consulting, diagnosing, and repairing any issues that arise.

Please note that this is not a complete list of all required responsibilities and essential functions - but is meant to give specific examples of the scope of work. Work assignments may change at any time, with or without notice.

Responsibilities / Essential Functions:

• Knowledgeable in general home maintenance

• Willingness to learn

• Mechanically minded

• Able to lift up to 50 lbs.

• Available to work Saturdays and some Sundays

• Available for occasional on-call, after-hours work

Preferred Qualifications / Competencies:

• Reside within approximately 10 miles of Garden City

• Have a satisfactory DMV record and can pass a pre-employment background screening

• Must have a good understanding of technology

Location: 2571 Highway 17 South, Murrells Inlet, SC 29576

Industry: Maintenance Technician

Hours: Full-time, 40 hours per week

Salary: USD Hourly/Commensurate with qualifications and experience

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Click here to Apply

Classification: Nonexempt

Summary / Objective:

The primary function of the Owner Services Manager is to work alongside the Director of Client Services, while overseeing the day-to-day activities of the Owner Services Department to ensure smooth operations.  They will work to maintain existing owner relationships while working to coordinate new business growth and development.  The Owner Services Manager will work to enhance services we provide to our homeowners and prospective clients. In addition, the Owner Services Manager will work closely with the Marketing team to develop new campaigns and strategies to attract new property owners.

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to give examples of the scope of work.  Work assignments may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the Owner Services team in a positive manner.

• Stay abreast and have knowledge of industry standards and expectations.  Have an understanding of services provided by other companies to ensure we remain industry leaders.

• Create departmental goals and report progress during routine acquisition meetings.

• Maintain a positive working relationship with homeowners while offering professional advice on how to maintain property condition, maximize gross annual income, and increase the number of repeat guests over the years.

• Establish and maintain working relationships with area professionals to include, but is not limited to, attorneys, Realtors, lenders, home inspectors, vendors, etc. 

• Provide property management services to the homeowners represented by the company.

• Assist in marketing activities directed at onboarding new rental properties.

• Facilitate asset upkeep via consistent communication with homeowners regarding their property condition.

• Travel to assets under management in an effort to view property conditions first-hand.

• Facilitates, assigns, and oversees major projects within Owner Services.

• Enter data in the property management system (Escapia) utilized by the company.

• Work proactively with other departments within the company to achieve corporate goals.

• Provide high-level customer service to all clients we serve.

• Be available outside of normal working hours to assist staff or management with issues that arise outside of scheduled working hours.

Preferred Qualifications / Competencies:

• An Active SC Real Estate Sales License and/or Property Management License.

• Time Management skills.

• Attention to Detail

• Team Work

• Competent use of Technology

• Excellent Communication & Diplomatic Skills

• Customer Service Skills

• Organizational Skills

• Attitude and Initiative

• Departmental Knowledge

Position Type and Expected Hours of Work:

This is a full-time position.  The successful applicant must be available to work Saturdays throughout the year, though the expectation is not that the applicant will work ALL Saturdays throughout the year.

Education and Experience:

B.A. in Communications, Marketing, Advertising or related fields

1-3 years of experience and/or training, or equivalent combination of education and experience in a similar position

Property Management and/or RE License is desired

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination

Click here to Apply