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Current Job Openings

Garden City Realty is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Guest Services

Mission/Core Values:

OUR MISSION:

To provide hospitality and service that makes the Grand Strand home

CORE VALUES:

We will make bold moves.

We will have a bias to action.

We will pursue excellence in the ordinary.

We will develop an ownership mentality.

We will focus first on what matters most.

Objective:

To secure reservations for our homeowners through knowledge and expertise of our community and company inventory while providing stellar customer service to the individuals they encounter.

Overview:

The primary function of the Guest Services Vacation Specialist/Reservationist is to assist guests with locating a vacation rental property to meet their requested needs, preferred amenities, and budget. This requires a willingness to learn and retain knowledge about the homes and condos we represent, along with the Garden City Beach and Surfside Beach areas. A day in the life of a reservationist is always different.

This is a multi-faceted position which requires the ability to communicate effectively through verbal or written correspondence, book reservations, recommend fun activities/events in the area and share the “Garden City Realty difference” with our guests, homeowners, vendors and staff. The “Garden City Realty difference” is defined as having our employee’s show care and concern while being aware of their own contribution to the company as a whole and being ready to step in to assist anyone with given directions.

The Guest Services department works closely with the other departments: Owner Services, Maintenance, Housekeeping, Laundry, and Accounting, to deliver an exceptional vacation. Our goal for you is to become a valued Team Member who is capable of performing the essential functions and responsibilities below, with the potential opportunity to cross-train in other departments after a qualifying period of time at Garden City Realty. 

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions - but is meant to give specific examples of the scope of work. Work assignments may change at any time, with or without notice. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Proficiency in the use of Escapia for creating and making changes to daily, weekly and monthly reservations.
  • Knowledge of all applicable reservation guidelines and restrictions. 
  • Excellent Customer Service skills when dealing with guests, homeowners and vendors.
  • Provide outstanding communication skills, both written and verbal. This position requires a large portion of your day to be spent communicating on the phone or through email.
  • A desire to learn and be knowledgeable about our homes and condos. This includes being able to apply the features and amenities of the individual property to guest requests. 
  • Providing a confident and competent Front Desk experience to those we encounter. This includes the check in/out experience, answering questions and providing keys to vendors/potential guests.
  • Perform administrative tasks such as: retrieve and sort mail, file paperwork, send communication throughout the reservation process, assemble check in packets for incoming arrivals, direct vendors, prepare the office for opening and closing, etc. Maintain a clean and orderly office environment.
  • Assist in the day-to-day operations of the Guest Services Department. This may include updating the key log for vendors, finding alternate accommodations should the guests original property become unavailable, participating in the task/s assigned to you, etc.
  • Collection and processing of payments through credit cards, checks or cash and preparing the appropriate deposit. 
  • Ensure the key pegboard in the office stays organized and we have multiple keys for each property. Order more keys from maintenance when needed.
  • Be familiar with the functions performed by other departments (Housekeeping, Maintenance, Laundry, Owner Services and Accounting); and be able to assist and communicate both guest and owner requests or issues in an accurate, timely, effective manner.

Promote company initiatives and maximize profits through quality customer service, follow up, and teamwork. Meet/exceed individual and team sales goals while building relationships with families to develop leads into repeat guests.

Preferred Qualifications / Competencies:

Attitude and Initiative… It is essential to present a friendly, helpful, and ‘can-do’ attitude to everyone: teammates, owners, guests, visitors, vendors, etc. The ideal candidate shows initiative, acumen and foresight to see what needs to be done and complete it.

Excellent Communication & Diplomatic Skills… The ability to communicate concisely, effectively and professionally regarding reservations, guest or property owner’s problems or concerns and solutions to guest issues.

Front Desk Procedures… A strong background in providing the highest possible standard of Customer Service for guests and homeowners, while following the best practices for guest check-in and check-out procedures. 

Escapia...Knowledgeable and proficient in the use of Escapia for daily, weekly and monthly reservations, along with following all reservation guidelines.

Departmental Knowledge… An overall understanding of the vital functions performed by supporting departments: Owner Services, Housekeeping, Maintenance, Laundry, Accounting, Marketing and Human Resources. The ideal candidate will also maintain professional, working relationships both within the department and the company. 

Position Type and Expected Hours of Work:

This is a full time position. The successful applicant must be available to work Saturdays, as well as full weekends during the peak season (May through September). Personal time off must be scheduled outside of this time period. 

Education and Experience:

Two years of education and/or 1+ years of related experience and/or training, or the equivalent combination of education and experience in a similar customer service/vacation rentals atmosphere. 


Housekeeping

Summary / Objective:

The primary function of the Housekeeper is to clean vacation rental properties efficiently and to a high standard of excellence.

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to give specific examples of the scope of work.  Work assignments may change at any time with or without notice.

• Maintain a high level of accuracy and attention to detail. 

• Clean properties to Garden City Services’ highly set standards, wait for the property to be inspected and make any necessary corrections.

• Keep notes on the properties and advise the assigned Supervisor or Housekeeping Inspector of any items missing, damaged, or anything in the property that is in need of maintenance or repair.

• Housekeepers are required to bring certain cleaning tools to perform their duties. Basic cleaning chemicals will be provided.

Preferred Qualifications / Competencies:

• Must have an up-to-date driver’s license, a reliable vehicle to use while working, and a dependable cell phone. 

• Must be able to perform the physical aspects of the housekeeper position. 

• Must have the ability to listen and communicate in a professional and respectful manner with supervisors, guests, and co-workers.

• High school diploma or equivalent with one+ years of related housekeeping experience.

Location: 2571 Highway 17 South, Murrells Inlet, SC 29576

Industry: Housekeeping

Hours: Part-time Seasonal, 20+ hours per week

Salary: USD Hourly/Commensurate with qualifications and experience

 Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Summary / Objective:

The primary function of the Housekeeping Inspector is two-fold and will depend upon the season as well as upon the day of the week.  Following the direction of the Housekeeping Supervisor, inspection duties will include ensuring properties serviced by Housekeepers have been cleaned to the high standard expected, delivering items to guests, evaluating properties; and at other times duties will include property cleaning, sometimes working with a team.

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to give specific examples of the scope of work.  Work assignments may change at any time with or without notice. 

• The ability to report to work on time, to follow the dress code, to have a dependable cell phone, and to follow the directions given by the Housekeeping Supervisor.

• Will perform a detailed inspection of properties cleaned by Housekeepers and owners.  Will perform detailed inspections of empty properties. Will perform detailed pre-arrival inspections for monthly, weekly, and nightly guest and property owner reservations.

• Will clean properties by following specific pre-set guidelines when directed by the Housekeeping Supervisor.

• Report damages, needed repairs, and maintenance items to Housekeeping Supervisor.

• Neatly complete written reports. 

Preferred Qualifications / Competencies:

• Must have an up-to-date driver’s license, a reliable vehicle to use while working, and a dependable cell phone.

• Must be self-motivated and have an eye for detail.

• Must be able to perform accurately all aspects of the Housekeeping Inspector position.

• Must have the ability to listen and communicate professionally and respectfully with supervisors, guests, and co-workers.

• One+ years of related experience and/or training, or an equivalent combination of education and experience in a similar position is a plus. 

Location: 2571 Highway 17 South, Murrells Inlet, SC 29576

Industry: Housekeeping

Hours: Part-time Seasonal, 20+ hours per week

Salary: USD Hourly/Commensurate with qualifications and experience

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Summary / Objective:

The primary function of the Housekeeping Supervisor is to lead the Seasonal Housekeeping Team by achieving high standards for the management of staff relations, owner and guest relations, property care, personal growth, and departmental growth and communication.  The Housekeeping Supervisor is also responsible to ensure all Seasonal Housekeepers and Inspectors perform required tasks both competently and to a high standard of workmanship.  

Please note that this is not a complete list of all required responsibilities and essential functions - but is meant to give specific examples of the scope of work. Work assignments may change at any time, with or without notice.

Responsibilities / Essential Functions:

• Set goals for the department and direct reports; create and communicate plans of action to reach those goals.
• Hire, train, and maintain a staff of Seasonal Housekeepers and Inspectors.
• Communicate the details of issues regarding owners, guests, and properties to all other departments that may be affected. 
• Inspect properties and perform cleaning for training purposes and for any other reason needed. 
• Be available outside of normal working hours to assist staff or management with issues that arise outside of scheduled hours.

Preferred Qualifications / Competencies:

• Must be able to multitask and prioritize departmental functions to meet deadlines. 
• Must be able to keep work orders and supplies organized and to follow up timely on all issues/concerns that need completion.
• Must be able to effectively communicate both verbally and written, with all levels of employees and co-workers, guests, owners, and vendors in an attentive, friendly, courteous, and service-oriented manner – as well as be an effective listener, understanding and clarifying concerns raised by owners and guests in order to solve problems.
• A sound background and working knowledge in computer skills, basic office, and customer service skills, supervisory. 
• Two + years of related experience and/or training, or equivalent combination of education and experience in a similar position. Previous office, housekeeping, and supervisory responsibilities preferred. 

Location: 2571 Highway 17 South, Murrells Inlet, SC 29576

Industry: Housekeeping

Hours: Full-time, 40 hours per week

Salary: USD Commensurate with qualifications and experience

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Maintenance

Summary / Objective:

We looking for an experienced technician to join our maintenance team. Our job is to keep our rental properties in the best condition possible and to respond to guests' and owners' maintenance concerns by consulting, diagnosing, and repairing any issues that arise.

Please note that this is not a complete list of all required responsibilities and essential functions - but is meant to give specific examples of the scope of work. Work assignments may change at any time, with or without notice.

Responsibilities / Essential Functions:

• Knowledgeable in general home maintenance

• Willingness to learn

• Mechanically minded

• Able to lift up to 50 lbs.

• Available to work Saturdays and some Sundays

• Available for occasional on-call, after-hours work

Preferred Qualifications / Competencies:

• Reside within approximately 10 miles of Garden City

• Have a satisfactory DMV record and can pass a pre-employment background screening

• Must have a good understanding of technology

Location: 2571 Highway 17 South, Murrells Inlet, SC 29576

Industry: Maintenance Technician

Hours: Full-time, 40 hours per week

Salary: USD Hourly/Commensurate with qualifications and experience

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Surf Master By The Sea Office

Summary / Objective:

The primary function of the Manager, Surf Master by the Sea, will be to oversee all operations and functions as they pertain to the rental units under management at Surf Master by the Sea and One Ocean Place condominium complexes (approx. 75 properties)  In this role it will be of major importance to: 1) maintain excellent rapport with homeowners 2) build exceptional relationships with co-workers and guests 3) provide quick and accurate information to staff members and guests, and 4) be able to perform all functions required of any employee he/she directs.  

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to give specific examples of the scope of work.  Work assignments may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Effectively perform the input of properties, creation of rental contracts, management of charge templates, monitoring occupancy percentages & implement discounts, the input of service orders, and booking of reservations using our Escapia system. 
  • Maintain a working knowledge of our rental properties and where they are located in the condominium complexes.
  • Provide stellar customer service skills when dealing with property owners, guests, and visitors.
  • Ability to anticipate how specific property owners will react, given certain situations and be proactive when and where appropriate.
  • Maintaining thorough, respectful communication with homeowners in all circumstances, regardless if the issues are positive or negative.
  • Develop and maintain a working competency of all front desk procedures, including checking guests in/out and working with arrival reports.
  • Effectively lead staff in a positive manner, creating a positive work environment.
  • A willingness to do any job that he/she would ask his fellow team members to do.

 Preferred Qualifications / Competencies:

Real Estate or Property Management License - this will help maintain a high level of professionalism within the position.

Management Experience - the person in this position will oversee at least three(3) full-time employees, in addition to 30+ seasonal team members.

Escapia(reservation booking software)… thorough knowledge of all functions pertaining to properties, owners, reservations, maintenance, and housekeeping.

Attitude and Initiativeit is of utmost importance to present a friendly, helpful and ‘can-do’ attitude at all times, to everyone: team mates, owners, guests, visitors, vendors etc.

Excellent Communication & Diplomatic Skillsto keep all involved parties up to date in a timely and appropriate manner regarding the status of solutions to property owner’s or guest’s problems/issues, etc.

Front Desk Procedures a positive approach in ensuring that all team members provide the highest possible standard of Customer Service for guests and property owners; using best practices for guest check-in and check-out procedures, arrivals and departure reporting.

Departmental Knowledgean overall knowledge of the vital functions performed by supporting departments (marketing/advertising/graphics, guest services/reservations/vacation planners, owner services, accounting, human resources, housekeeping, laundry, maintenance); as well as a sound working relationship with the departmental Team Members is essential.

Position Type and Expected Hours of Work:

This is a full-time position.  The successful applicant must be able to work Saturdays as well as full weekends and to schedule personal time off outside of the months ranging from May – September.

Education and Experience:

B.A. in a related field and/or two + years of related experience and/or training, or equivalent combination of education and experience in a similar customer service/vacation rentals atmosphere, ideally, with progressive supervisory and responsibility levels.

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.